Refund policy

Return & Refund Policy

At ShopiPanda, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products

  • Personal care items

  • Sale or clearance items

  • Customized or personalized products

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5–7 business days.

  • Refunds will be issued via bank transfer, wallet transfer, or original payment method where applicable.

Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

If you received a damaged or wrong item, please contact us within 48 hours of delivery with clear photos of the product.

Return Shipping

Customers are responsible for return shipping charges unless:

  • The wrong item was sent

  • The item arrived damaged

  • The product has a manufacturing defect

Order Cancellation

Orders can only be cancelled before shipment.

Once an order has been shipped, cancellation requests may not be accepted.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: shopipandagmail@gmail.com
Facebook: ShopiPanda

Thank you for shopping with ShopiPanda.